We are seeking a Tier 2 / 3 Network Technicians to fill two full time positions.
MINIMUM 3 YEARS of documented Windows based PC and networking experience, help desk, hardware and operating system troubleshooting experience is necessary.
2 years of documented hands-on experience with Windows Server hardware and software, firewalls and Internet router implementation, customization and troubleshooting is required.
Data recovery, virus and spyware removal is essential.
Windows network knowledge is a must.
Job duties include:
Become an important part of the Help Desk team, answering phones and representing the company in front of existing and potential customers, phone/e-mail customer service, work on repair tickets generated by our monitoring solution (this includes but is not limited to: servers, firewalls, switches, peripherals, desktops, laptops and mobile devices).
Follow up with customers with updates, recommendations and technical sales. Operations of our CRM and ticketing/documentation system. This role may advance into office\field Project Management and Implementation.
Other ‘MUST HAVE’ requirements:
EAGERNESS TO EXPLORE AND LEARN NEW TECHNOLOGIES ON your own
Proactive Self Starter
Customer Service Guru
The top priority is: the passion for IT and customer service!!!
Email resume in Word or PDF format. No phone calls please
With your resume please include the following (cut and paste from here)
– Full time Salary requirements: