30 Aug

8 Hard Truths for SMBs not Worried About Data Recovery and Business Continuity

7 Must Haves for Your Small Business Website

8 Cold Hard Truths for SMBs Not Worried About Disaster Recovery and Business Continuity

The foundation of any successful business continuity solution is the ability to retrieve data from any point in time from anywhere. When the topic of data recovery and business continuity comes up, you get the feeling that many decision makers at smaller businesses and organizations wish they could channel their inner six year old, simply cover their ears, and sing “La, la, la. I Can’t Hear You. I’m Not Listening.”

Everybody thinks bad things only happen to other people. Just because we hear about a fatal car accident on the morning news, doesn’t mean we fixate on that news when we ourselves get into a car and drive to work.

So no matter how many times the owner or executive of a small to midsize business (SMB) hears of other small businesses being crippled by hurricanes, tornados, fires, or flooding, they aren’t necessarily overcome with fear to the point that they feel an urgency to take action.

Sure, they may think about backup and data recovery solutions a little more that day, but not enough to initiate immediate change or reverse a lenient approach to their processes.

If you fall into this category, here are eight cold hard truths to consider

  • It isn’t natural disasters or catastrophic losses like fires that take down small businesses but something far more sinister – malware. Cyber attacks through malware have grown exponentially in the past four years. Malware is hitting everything from PCs to Macs to mobile devices and it’s inflicting damage.
  • Over half of the small businesses in the U.S. have experienced disruptions in day-to-day business operations. 81% of these incidents have led to downtime that has lasted anywhere from one to three days.
  • According to data compiled by the Hughes Marketing Group, 90% of companies employing less than 100 people spend fewer than eight hours a month on their business continuity plan.
  • 80% of businesses that have experienced a major disaster are out of business within three years. Meanwhile, 40% of businesses impacted by critical IT failure cease operations within one year. 44% of businesses ravaged by a fire fail to ever reopen, and only 33% of those that do reopen survive any longer than three years.
  • Disaster recovery solution providers estimate that 60% to 70% of all business disruptions originate internally – most likely due to hardware or software failure or human error.
  • 93% of businesses unable to access their data center for ten or more days filed for bankruptcy within twelve months of the incident.
  • In the United States alone, there are over 140,000 hard drive crashes each week.
  • 34% of SMBs never test their backup and recovery solutions – of those who do, over 75% found holes and failures in their strategies.

It’s critical that small businesses review their backup and disaster recovery processes and take business continuity seriously. Given the vulnerabilities associated with the cloud and workforce mobility, the risk of critical data loss today is quite serious and firms must be truly prepared for the unexpected.

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25 Aug

New Office 365 webinars for SMBs

Our 1-hour long webinar provides a quick introduction to what Office 365 is, followed by a demonstration of the most common usage scenario. Our customers who consider transition to the cloud most often fear that their security, privacy and compliance requirements won’t be met, we will show you that Office 365:

  • Safeguards confidentiality, integrity, availability and reliability of data.
  • Allows for controlled access to data.
  • Ensures compliance with various regulatory standards.

This webinar, followed by Q&A session, will show you how to use Office 365 efficiently to run your business and stabilize your monthly IT spending.

Pick a date and time here:

https://attendee.gotowebinar.com/rt/34713055857742082

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23 Aug

The Sky’s the Limit for SMBs Taking to the Cloud

The Sky's the Limit for SMBs Taking to the Cloud

The Sky’s the Limit for SMBs Taking to the Cloud

There has been a lot of hype about cloud computing transforming the way small-to-medium sized businesses do business. Proponents of the cloud say that cloud computing has leveled the playing field, allowing SMBs to finally compete with bigger companies despite their limited financial resources and staffing. Still, many are apprehensive to make the jump. They’re hesitant to give up control and they fear the cloud will expose them to greater security risks. Moving to the cloud definitely requires a leap of faith, but a recent ComScore study, completed on behalf of Microsoft, suggests that those who are froggy enough to take the leap (sorry) have no regrets once they do.

In fact, more than half of those surveyed wish they had adopted it earlier and feel that the benefits far outweigh their initial worries. What are those benefits?

Enhanced Privacy and Security

According to the study, 94 percent of companies who’ve adopted cloud services believe they’re now more secure than they were before, thanks to the cloud’s spam management and up-to-date systems and antivirus protection.

Less Downtime and More Confidence

61% of those surveyed reported fewer instances of downtime since their move to the cloud. Even those who still experienced downtime events felt that they were shorter in duration and that full recovery could be achieved much quicker. 93% indicated that they were more confident in their ability to fully recover after an outage. Comparatively, 73% responded that they felt the integrity of their data in the cloud was stronger than previously, which is interesting since data integrity has often been the biggest worry about the cloud.

Environmental Friendliness

Any company striving to be more “green” will appreciate the environmental benefits of moving to the cloud.  A recent six-month study conducted by the Berkeley Lab found that moving 86 million U.S. office workers to the cloud resulted in the use of 87% less energy, leaving enough leftover electricity annually to power a city the size of Los Angeles for twelve months.

Cost Effectiveness

Cost effectiveness and greater ROI (return on investment) are the most important factors in getting CEOs and major decision makers to support shifting to the cloud.  A Rackspace commissioned study conducted by Vanson Bourne, found that 62% of respondents felt that adopting cloud computing strategies freed up money that could be reinvested in other operations like marketing, customer service, product development, and expansion into new markets.

Conclusion

While there is a competitive advantage that can be realized by moving to the cloud, those who are still apprehensive should migrate to the cloud at a pace they’re comfortable with. Once they implement cloud monitoring, and understand it a bit more, most SMBs grow more comfortable with the cloud and expand their use of it.

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16 Aug

Why Should You Get On The Cloud?

7 Must Haves for Your Small Business Website

A recent article by The Guardian (UK) states that the cloud industry is set to see a growth of around 30% soon. But many small and medium business owners are still struggling to make sense of the cloud and how it can benefit them. If you are one of them, then here’s what’s in store for you when you migrate to the cloud:

1. Connectivity – Being on the cloud gives you unparalleled connectivity to your data—from anywhere and at any time. All you need is a device that can connect you to the web and you are set!

2. Save On Hardware Costs – Using the cloud for certain programs spares you the cost of investing in specific hardware. Even devices as simple as your smartphone or a tablet can help you access those applications so you don’t have to spend money on dedicated hardware. Studies have shown that cloud users end up enjoying as much as a 17% IT cost reduction compared to their non-cloud counterparts.

3. Cloud Enables SAAS – The cloud allows you to use software as a service. Microsoft 365 is one such example. When you use software as a service, you enjoy certain benefits such as more regular updates at a lower cost and the ability to have anyone work on the program for you by sharing the access credentials with them.

4. More Efficient Use of IT Staff – Moving to a cloud-based environment puts the burden of maintenance and downtime reduction on your service provider. That means you can use your limited IT staff more efficiently and also don’t have to worry about the costs associated with such maintenance or downtime.

5. Improved Productivity – Studies have shown that cloud users enjoy better productivity than their non-cloud counterparts. This could be because cloud service providers are better equipped to handle any IT eventualities than the average SMBs.

So, perhaps it’s time to ‘get cloudy’ and enjoy all that the cloud has to offer your SMB. And…if you need help in doing that, we are just a phone call away!

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10 Aug

Check how this new feature to Office 365 can make your business life easier

Our customers who consider the transition to the cloud most often fear that their security, privacy and compliance requirements won’t be met. We always ensure them that Office 365:

  • Safeguards confidentiality, integrity, availability and reliability of data.
  • Allows for controlled access to data.
  • Ensures compliance with various regulatory standards.

To make sure that users have a seamless and on demand access to key information that is relevant for them to perform a risk assessment on Office 365 services, Microsoft has released the Service Assurance Dashboard, which is part of the O365 Security and Compliance Center. The Service Assurance Dashboard provides an immediate access to:

  • Details on how Office 365 implements security, privacy and compliance controls including details of how third-party independent auditors perform audits to test these controls.
  • Third-party independent audit reports including: SSAE 16 / SOC 1, SOC 2 / AT 101, ISO 27001 and ISO 27018.
  • Deep insights into how encryption, incident management, tenant isolation and data resiliency are being implemented.
  • Information on how Office 365 security controls and configurations to protect users’ data can be leveraged.

The Audited Controls feature in Service Assurance is particularly helpful as it explains how Office 365 protects our data by showing:

  • Test status—Status of the Office 365 controls.
  • Control implementation details—Explanation of how Office 365 implements a control.
  • Testing performed to evaluate control effectiveness—How independent auditors test the effectiveness of our security, compliance and privacy controls.
  • Test date—When a control was validated.
  • Office 365 controls—How the Office 365 internal controls map to standard controls.

Furthermore, the Compliance Reports and Trust Documents provide independent audit reports, thorough white papers, as well as FAQs that are relevant to user’s industry and localization. The Service Assurance helps users to stay secure and compliant with an end-to-end controls implemented by them and by Microsoft. Many thousands already use Office 365 Service Assurance and have confessed that they are saving considerable amount of time as far as evaluation of security, privacy and compliance of Office 365 is concerned.

Service Assurance is now available both to all Office tenants as well as to prospects with Office 365 E3/E5 trials. If you are interested in starting your journey with the O365 Service Assurance give us a call, we’ll be glad to help.

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09 Aug

Understand How Data Losses Happen – In Order to Prevent Them

Understand  How  Data Loss Can Happen…

Small business owners are often worried about data loss. Rightly so, because data loss has the potential to wipe out a business. We have identified the most common forms of data loss so you can see how they fit into your business and assess the risks related to each of these pitfalls.

1. Human Error – Human error – by way of unintentional data deletion, modification, and overwrites – has become much more prevalent in recent years. Much of this is the result of carelessly managed virtualization technology. While virtualization and cloud computing have enabled improved business continuity planning for many businesses and organizations, humans must still instruct this technology how to perform. The complexity of these systems often presents a learning curve that can involve quite a bit of trial and error. For instance, a support engineer may accidentally overwrite the backup when they forget to power off the replication software prior to formatting volumes on the primary site. They will be sure to never do that ever again, but preventing it from happening in the first place would be more ideal.

2. File Corruption – Unintended changes to data can occur during writing, reading, storage, transmission and processing – making the data within the file inaccessible. Software failure is a leading cause of data loss and is typically the result of bugs in the code. Viruses and malware can also lead to individual data files being deleted and hard drive partitions being damaged or erased.

3. Hardware Failure – Storage devices may be at risk due to age, or they may fall victim to irreparable hard-disk failure. Viruses and hackers can also potentially shut down a hard drive by inserting undeletable malicious code and huge files via open, unprotected ports. If these malicious programs cannot be deleted, the entire hard drive may have to be reformatted, wiping out all the data.

4. Catastrophic Events/Theft – The threat of catastrophic events such as fire, flooding, lightning and power failure is always a concern. Such events can wipe out data in a millisecond with no warning. Theft is also a data loss risk that companies must address. While advances in technology like anytime/anywhere connectivity, portability and the communication/information sharing capabilities of social media and crowdsourcing have revolutionized business – the risk for theft is even greater due to this increased accessibility. More people are doing daily business on their laptop, iPad and mobile phones. They are also carrying around portable media like thumb drives, USB sticks and CDs. Physical theft of any of these devices can spell big trouble.

Data loss is as unique as the various sources from which it comes. The key is to identify the areas in which your business is weak and work towards a mitigation plan for each one of them. An MSP can act as a trusted partner in such cases, holding your hand through the process of safeguarding your data.

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02 Aug

The Benefits of a Managed Service Provider

The Benefits of a Managed Service Provider

Managed Service Providers – or MSPs – are often recommended as a cost effective IT solution for small businesses. For a minimal monthly fee, MSPs provide a reasonably priced solution to the complex technology pains of small businesses. Here’s a look at the various benefits an MSP can offer your business…

  • Freed-Up Resources and a Renewed Emphasis on Core Business – Both business owners and internal IT staff would much rather focus on revenue enhancing tasks like product development or the creation of cutting-edge applications/services. This is one reason routine monitoring and maintenance tasks are often neglected by an internal IT person or team, which always proves to be detrimental much later.

    Often misportrayed as a “threat” to an internal IT person or staff, MSPs can instead relieve internal staff of mundane network operations maintenance, repetitious monitoring of server and storage infrastructure, and day-to-day operations and help desk duties.

  • A True Partner Sharing Risks And Responsibilities –The goal of an MSP is to deliver on contracted services, measure, report, analyze and optimize IT service operations, and truly become an irreplaceable catalyst for business growth. Managed Service Providers not only assume leadership roles, they enable risk reduction, enhance efficiency and change the culture by introducing internal IT operations to new technologies and processes.
  • Access to Expertise, Best Practices and World-Class Tools and Technologies – MSPs have experience with a variety of businesses and organizations. Managed Service Providers can keep your business relevant and on track with continually evolving technology, support, and productivity demands. Let’s face it, no small or medium sized business can afford to fall behind with technology trends in today’s business world.
  • The Benefit of a Full-Time Fully Staffed IT Department at a Fraction of the Cost – Most small business owners live and die by proactive management. They just haven’t had the budget, resources or access to on-demand expertise to be proactive with information technology management. A Managed Service Provider gives business owners and overwhelmed internal IT staff affordable computer and server support, remote monitoring of critical network components like servers and firewalls, data backup and disaster recovery, network security, custom software solutions, and technology evaluation and planning.

Managed Service Providers can decrease the overall IT support costs by as much as 30% to 50%. Rather than being stressed about technology, business owners can instead get back to focusing on growing their business. All while enjoying the benefits of highly-trained IT experts boosting their network’s reliability and performance.

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