19 Dec

7 Key Benefits from Outsourcing Your IT Support

By Ray Miner, Technology Solutions Adviser

Beyond the obvious cost savings of outsourcing IT support to a Managed Service Provider (MSP), there are a number of really significant, but hidden, benefits for small and medium sized business owners who use them.  Among these benefits are:

Timely Responsiveness:  Quality MSP’s initially responds to requests for assistance within 15 minutes.  Any business owner that has waited hours for their part-time “IT Guy” to finish his real job and return their call knows how important responsiveness is.

Proactive, Remote Monitoring:  If you have never used an MSP, it might surprise you to learn that remote monitoring tools are utilized to automatically and immediately notify them of most critical system issues.  In many cases, this happens before you even know a problem exists.

Automated Problem Resolution:  In conjunction with monitoring, most MSP’s also utilize tools that automatically resolve many issues without any manual intervention.

Automated Patching:  Often overlooked and undervalued, keeping software patched and protected is one of the most important ways to protect a business’ critical data.  Utilizing an automated patching solution, MSP’s keep their clients protected from known software issues and protected from outside intruders.

Disaster Recovery and Business Continuity:  To most small and medium sized businesses, having their primary server “crash” is a disaster.  In those situations, simply having file back-ups is no longer sufficient.  MSP’s provide a full disaster recovery and business continuity solution that can restore functionality of your data network within minutes.

Technology Planning:  Avoid waking up one morning to discover that all your computer hardware and software is obsolete and no longer supported by the manufacturer.  Professional MSP’s include annual technology planning as a part of their service offering.

Awareness of Technology Updates:  When faced with a decision between supporting their network and learning new technologies, in-house resources must keep the network running.  MSP’s continuously keep abreast of new technologies and adapt their service offering to include them.

With a combination of advanced tools and deep pool of technical resources, a quality MSP can provide so much more value to your business than simply reducing costs.  Contact us if you are interested in learning more.

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Comments (11)

Derek Dewitt
February 20, 2018 Reply

I can see why a company would want to outsource their IT services after reading this. I like your point about how outsourced IT services utilize automated patching solutions for their software. Having constant updates to enhance security and software would be ideal for any business with sensitive information stored I bet.

Lucy Gibson
February 28, 2018 Reply

Ray, you make a great point about how having a primary server crash can be a disaster for a business. Having an experienced outsourced IT support system that can help fix and restore the functionality within minutes could be a lifesaver. I would assume that most smaller companies might not have all of the time and expertise to run their own IT department. Using an outside IT support group could help a business owner focus on more important things.

Earnest Watkins
March 28, 2018 Reply

I like how you pointed out that outsourcing your IT needs can lead to a more timely response for assistance requests. This would definitely be helpful since time is money in the business world. Being able to resolve technological issues quickly would definitely make outsourcing IT worth it.

Kayla
April 6, 2018 Reply

My brother's firm is planning to expand, however, their computer and other IT needs are not sufficient. According to this article, hiring IT support will greatly increase timely response. Moreover, annual technology planning will make sure that both hardware and software are updated.

Deb Pearl
April 19, 2018 Reply

That is really great that if you outsource your IT support that they can respond within 15 minutes. It would be really nice to get help with a problem that fast. I will have to see if my workplace would like to try and outsource our IT support.

Burt Silver
May 11, 2018 Reply

I like what you said about timely responsiveness because that is exactly what I am looking for in an IT guy. Getting quick responses when I run into an issue is important so that I can reduce downtime and get real work done. I think having a fast and capable IT guy in any business can really help in getting the company to success.

Elsa Anderson
May 15, 2018 Reply

It's great to know that MSP's are up to date with the technological advancements and that they can easily adapt and apply such to their clients for added customer value and efficiency. The simplest example of a fast-going technological update would be the system update on our mobile phones and how it prompts on the screen on a weekly basis. This can be helpful for starting business owners as they don't need to study IT-related materials as there are outsourced IT companies that can support them with the technological needs of their business. If I were a business owner, I wouldn't hesitate in investing on an IT company to protect my files and ensure its security at all costs. Thank you!

Hector Uba
July 17, 2018 Reply

I agree that one of the biggest benefits of hiring an IT service is that they are more up-to-date on technology and they stay with the updates coming out as well. I would imagine that if you aren't staying on top of technology, it can leave you in the dust. In my opinion, every company needs to have some sort of IT help to keep their business running smooth.

Rosie Beckett
July 27, 2018 Reply

My sister is thinking of outsourcing IT support for her company and she is wondering if outsourcing is the best choice, so I am glad that I found this article. You make a great point that outsourcing will provide timely support and automated problem resolution. Also, the fact that they will handle important technology updates is great so that my sister and her co-workers don't have to worry about that and can focus on other aspects of the business.

Tiffany Locke
August 29, 2018 Reply

Thanks for the information on how outsourcing IT management can help you work with professionals and get technology planning so you can make sure you have all the necessary computer hardware and software. When choosing one, you'd probably want to research IT management companies by looking online. This could help you learn more about their services and experience so you can find one that is familiar with your industry and will be able to help you know what technology you need.

Gary Puntman
October 22, 2018 Reply

I agree that it would be nice to have someone specialized in IT support for a business. That will probably ensure quick responses, like you said. They will be able to focus solely on your company's needs and make any needed repairs or troubleshooting as soon as possible.

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