What “Managed” Means at NIE
Managed services should feel like a partnership. We combine responsive help desk with a plan-ahead, security-first mindset so issues are solved quickly and patterns are eliminated.
How We Work
- People first: plain-English communication, real ownership, and follow-through.
- Proactive by design: maintenance, patching, and SOC monitoring that reduce repeat issues.
- Security built in: every device and workflow follows a sensible security baseline.
What’s Included
Unlimited Remote & Onsite Help Desk Support
Out friendly, local support team is ready to help. Measured on first response, resolution, and satisfaction.
Endpoint Care
Device setup, patching, health checks, and standards that keep laptops and desktops reliable.
Network & Wi-Fi
Switching, servers, wireless, and firewall configuration with security and uptime in mind.
Microsoft 365
License management, policies, identity hygiene, and simple guardrails that protect people.
Backups & Recovery
Right-sized backup strategy and recovery testing so you are ready for the unexpected.
vCIO / Planning
Quarterly reviews, budgets, and a living roadmap that ties IT work to business outcomes.
24/7 Monitoring
Security does not stop when you log off for the day. Our managed services include SOC services for all clients, you can sleep soundly knowing we have you covered.
Lifecycle & Assets
Inventory, warranties, and refresh timing reports so budgeting is painless and downtime stays low.
Predictable & Transparent Pricing
We believe every great partnership is built on trust, that is why we include everything you need to stay secure in one per user monthly cost. Have a billing question? Let's talk, we never claimed to be perfect.
Security Is a Core Feature, Not an Add-On
Every year our leadership team and CTO evaluate our security stack vendor by vendor. We choose the tools that perform best for our clients which are not always the most popular names.
- Turn your team into the first line of defense with practical awareness and safer defaults.
- Use best-in-class partners for protection and detection that actually stops threats.
- Integrate protection into daily work so security supports productivity, not slows it.
Onboarding With Momentum
First 30 Days
Environment discovery, documentation, access cleanup, quick-win fixes, and help desk go-live.
Day 31–60
Standardize device baselines, stabilize network, map backups, and close recurring issues.
Day 61–90
Roadmap and budget, simple security upgrades, and a review cadence your team can count on.
What Clients Experience
You get a reliable IT foundation, fewer interruptions, and a partner that solves root causes not just closes tickets.
Trusted by Chicagoland Teams
78+ five-star Google reviews and long-term partnerships across manufacturing, nonprofits, and professional services.
- Real outcomes: fewer incidents, faster resolution, clearer costs.
- Proactive partnership: recommendations before issues spread.
- Right tool, right reason: our stack is evaluated annually to stay best in class.
Questions We Are Asked a Lot
Do you support only Chicago-area clients?
While a lot of our clients are in Chicagoland and nearby suburbs. We support many clients outside of the Chicagoland area.
What is included in the monthly rate?
Help desk, proactive maintenance, standards, vCIO reviews, and a robust cybersecurity package.
Do you handle formal compliance?
We do not certify compliance. We align technology and evidence to help you satisfy insurer and auditor requirements with less friction.
Ready to Make IT Easier?
Let’s reduce interruptions, improve security, and give your team technology they can trust.